Terms of service

General terms and conditions of the company

Eickhorst & Co. KG
Papenreye 61
22453 Hamburg/Germany
Phone: +49 40 514 000 0
Fax: +49 40 514 000 30
Email: info@eickhorst.com
Internet: www.eickhorst.com

Authorized representative (general partner): Manfred Eickhorst
Headquarters: Hamburg
Register court: Hamburg District Court
Register number: HRA 68249
Sales tax identification number according to § 27 a sales tax law: DE 118 979 561


For business via the internet shop https://eickhorst.com

SYSTEM EICKHORST is a contractual partner in all transactions that the customer concludes via the website https://www.eickhorst.com.


  1.     General
  2.     Special regulations for purchases via our internet shop
  3.     Consumer revocation instruction
    •      Right of withdrawal
  4.     Return costs in the event of cancellation
  5.     Prices
  6.     Retention of title
  7.     Shipping costs, delivery conditions, shipping risk
  8.     Terms of payment
  9.     Guarantee
  10.     Notes on handling batteries / battery regulation
  11.     Final provisions

§ 1. General

The following terms and conditions are written in German and can be loaded by the customer into his working memory; they are also stored and accessible in the customer area. Upon request, they can be requested in digital or written form by telephone on +49 (0) 40 - 514 0000 or at the email address info@eickhorst.com. They are also given to the customer with every delivery of goods.

The summonable address of SYSTEM EICKHORST and the authorized representative of SYSTEM EICKHORST can be found in the invoice and the imprint in particular.

The following general terms and conditions apply exclusively to all deliveries and services. General terms and conditions of the buyer only apply to the extent that SYSTEM EICKHORST has expressly agreed to them. In addition, the statutory regulations apply, unless otherwise agreed.

We save the text of the contract and send you the order data and our terms and conditions by email. You can also view the terms and conditions at any time at www.eickhorst.com/Rechtliches/AGB. You can see your past orders in our customer login area.

§ 2 Special regulations for purchases via our internet shop

SYSTEM EICKHORST's offers are non-binding. By placing an order, the customer submits a binding offer. You can place the order by adding the goods you want to purchase to the shopping cart by clicking on the shopping cart symbol. If you then call up the shopping cart and click "Checkout", a sequence of input masks will be started, in the course of which you enter your address, etc. You can also register beforehand, which makes things easier for follow-up orders. At the end of the procedure there is a summary of the order data including the indication of the price including VAT and shipping costs. You can make corrections in the mask at any time. If all the data have been entered correctly, click on "Submit order". Then you have submitted an offer. We will then confirm receipt of the offer by email. This message contains the summary of the same and cancellation policy for consumers as well as all information in accordance with Section 312c Paragraph 2 BGB in conjunction with Section 1 Paragraph 1, 2 and 4 BGB-InfoV. The acceptance of the offer is not yet connected with this. We will declare our acceptance of your offer within 24 hours by email after checking it.

We save the contract text and send you the order details and our terms and conditions by email. You can also view the terms and conditions here at any time. You can view your past orders in our customer login area.

The conclusion of the contract is subject to the correct and timely delivery by SYSTEM EICKHORST's suppliers. This only applies in the event that SYSTEM EICKHORST is not responsible for the non-delivery and in particular when a congruent hedging transaction is concluded with a SYSTEM EICKHORST supplier. The customer will be informed immediately about the unavailability of the service. The consideration will be refunded immediately.

§ 3 Cancellation policy for consumers

Right of withdrawal

You can revoke your contract declaration within 14 days without giving reasons in writing (e.g. letter, fax, email) or - if the item is left to you before the deadline expires - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before the fulfilment of our information obligations in accordance with Article 246 § 2 in connection with § 1 Abs. 1 and 2 EGBGB as well as our obligations according to § 312e Abs . 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to:

Eickhorst & Co. KG
Papenreye 61
22453 Hamburg/Germany
Email: info@eickhorst.com
Fax: 04051400030

Consequences of cancellation

In the case of an effective cancellation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. If you are unable to return the received service in whole or in part, or if you can only return it in a deteriorated condition, you may have to compensate us for the value. This does not apply to the transfer of items if the deterioration of the item is solely due to its inspection - as it would have been possible for you in a shop, for example. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if it were your property and by refraining from anything that could impair its value. Transportable items are to be returned at our risk. You have to bear the costs of the return if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration at the time of cancellation or if the price of the goods is higher have made a contractually agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of cancellation or the goods, for us with their receipt.

End of revocation

§ 4 Costs of the return in the case of a revocation

It is agreed that in the event of a cancellation, if the consumer sends back an item whose price is up to EUR 40, the customer bears the regular costs of the return if the goods delivered correspond to the goods ordered. The same applies in the event of a higher price of the item if the consumer has not provided the consideration or a partial payment at the time of revocation, if the goods delivered correspond to the goods ordered. Otherwise, the return for the customer is free of charge. Warranty rights remain unaffected by this provision, as do goods that cannot be sent as parcels.

§ 5 Prices

The list prices at the time of the order apply as they are shown on the website and when the order is sent.

The prices include VAT plus shipping costs that are specified in the order.

§ 6 Retention of title

We reserve ownership of the purchased item until the purchase price has been paid in full.

The customer is entitled to resell the reserved goods in the ordinary course of business, provided that he is not in arrears with payments to us. The customer already now assigns all claims against his customer or third parties from the resale in the amount of the purchase price, in the case of partial payments in the amount of the outstanding amount, to the seller.

In the event of seizures or other interventions by third parties on the purchased item before full payment has been made, the customer must immediately notify the seller in writing.

§ 7 Shipping costs, delivery conditions, shipping risk

SYSTEM EICKHORST bears the costs for the packaging.

Our shipping costs can be found in the illustration on the topic of shipping costs on the website and in the order procedure. There you can also find out which area we supply.

Collection from our house is possible after registration.

If the buyer is an entrepreneur and if he purchases the goods for his commercial or self-employed professional activity, the shipping risk is transferred to the buyer as soon as SYSTEM EICKHORST hands over the goods to the transport person. The term "shipping risk" denotes the risk that the goods will deteriorate on the shipping route or that they will be lost on the shipping route.

In all other cases, SYSTEM EICKHORST bears the shipping risk up to the handover to the buyer or his authorized recipient.

§ 8 Terms of Payment

SYSTEM EICKHORST issues an invoice to the customer for the goods ordered. When ordering via the web shop, SYSTEM EICKHORST delivers against credit card, direct debit, prepayment (advance transfer) or via PayPal.

If you pay by credit card, your account will be debited immediately after completing the order process. In the case of payments by direct debit, your account is debited when the goods are dispatched.

§ 9 Warranty

1. The provider's guarantee is based on §§ 433 ff. BGB. The warranty rights include the right to supplementary performance (repair or delivery of a new item), withdrawal, reduction in price and compensation. For entrepreneurs, the right to choose between the different forms of supplementary performance is excluded.

2. Notice and regulation for consumers
The warranty period for defects is two years, which begins with the delivery of the goods.

3. Notice and regulation for entrepreneurs as end users
If the buyer is an entrepreneur and he purchases the goods for the commercial or self-employed professional activity, the warranty period is 1 year, starting with the handover.

4. Without prejudice to the provisions of Paragraphs 1 to 3, the following applies with regard to the right to assert claims for damages:
This right applies without restriction to damage to life, body and health that is based on a negligent or wilful breach of duty by the seller, his legal representatives or his vicarious agents or for damage for which there is liability under the Product Liability Act.
The user is only liable for other damage if the damage is based on a grossly negligent or intentional breach of duty by the user or by his legal representative or vicarious agent. In malice of the seller, there is no limitation of liability.

§ 10 Notes on handling batteries / Battery Ordinance

In accordance with the Battery Ordinance (ordinance on the return and disposal of used batteries and accumulators), BattVO, we are obliged to point out that we are obliged to take back batteries and accumulators containing harmful substances after use or consumption. You can also throw the batteries into the collection bins at the sales outlets in your immediate vicinity after use or hand them in free of charge at municipal collection points. If batteries are sent to us, please post sufficient postage on the package.

Batteries that contain harmful substances are marked. The symbol of a crossed-out garbage can is attached to them.

The chemical name of the respective pollutant is located in the immediate vicinity of the symbol. "Cd" stands for cadmium, "Pb" for lead, "Hg" for mercury, "Li" for lithium, "Ni" for nickel, "Mh" for metal hydride and "Zi" for zinc.

For the sake of the environment, we ask you not to dispose of any batteries or rechargeable batteries in the household waste.

§ 11 Final provisions

The contract language is German.
The law of the Federal Republic of Germany is exclusively applicable. If the customer is a merchant or a legal entity under public law or a special fund under public law, the place of performance and jurisdiction is the registered office of the seller. However, the seller is also entitled to sue the customer at the court responsible for his seat.